Millingandi's Phil Kennedy is "gutted" after finally sourcing his key hand-sanitiser ingredient to now not being able to sell his products on Facebook.
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Mr Kennedy relied on Facebook and word-of-mouth to sell his Guyedy Hydrosol products since bushfires ravaged the South Coast and the coronavirus pandemic closed local markets and shops.
It is understood Facebook banned the advertisement of hand sanitisers due to COVID-19 pandemic price gouging.
"I was gutted," he said.
"Just when I thought I can help people and start selling my hand sanitiser again, without being a capitalist as such, I felt Facebook just closed my doors."
Mr Kennedy was frustrated as he and his husband Scott Guyan had been making products and selling them over Facebook for years.
"Our price has stayed relatively the same," Mr Kennedy said.
He felt the ban was unfair.
"When Facebook first said 'this has been removed because it doesn't meet community guidelines', I had the option to dispute it and explain my reasons," Mr Kennedy said.
He explained his situation only to receive an automated response.
"I received an email saying my case was reviewed and it had been refused - it wasn't a personal response or sorry," he said.
"It frustrates me that I am still seeing ads popping up of others selling hand sanitiser products."
Mr Kennedy said a website with a shopping cart functionality was too costly, although now he "had to bite the bullet".
"We set a website up and launched it yesterday," he said.
Their small-business has donated bottles to those in need, such as a women who inserted a catheter each day.
"She needed sanitiser but couldn't find any - I sent it to her at no cost," Mr Kennedy said.
Their hand sanitiser production recently stopped after aloe vera gel "was impossible to find" - the only ingredient that doesn't come from their Bombala property.
Yesterday, a large delivery of aloe vera gel arrived.
"I received a really nice text from someone offering me aloe vera plants," Mr Kennedy said.
"But I would have needed a whole paddock and three years to get them to a size to harvest."
Mr Kennedy said he was considering a crop of his own on his remaining eight acres.