Reservations Consultant

Reservations Consultant

• Fantastic work culture and supportive team
• Convenient modern offices in St Leonards near public transport
• Full time role, competitive salary
• Discounted Friends & Family accommodation rates at stunning Hamilton Island
• Career opportunities and progression within the company

The Company

A well known Australian business in the hospitality industry. As one of Australia’s most popular holiday destinations, this 5 star luxury resort employs a large, diverse and skilled team of people - so there are plenty of opportunities for career growth and progression.

About the Role

Your role will be to create dream holiday packages, responding to inbound calls, emails and chats within our call centre. As you will be responsible for creating holiday packages including accommodation and flights, this is an ideal role for a Reservations or Travel Consultant wanting to work for a reputable and exciting company, or someone experienced in Front Office/Guest Services/Tour Desk in the tourism and hospitality industry who is keen to further develop their skills. 

In this role you will:

• Provide accurate quotes to guests, follow up sales leads and confirm bookings while actively selling domestic flights with our key airline partners
• Actively follow up sales leads via email or phone to increase conversion
• Focus on call conversion and other sales-based KPIs in order to maximise revenue and achieve personal sales targets
• Take care of all aspects of the enquiry and booking process including processing deposit and final balance payments, sending confirmation emails, amending bookings, managing cancellations and refunds
• Communicate any special guest requests to our Front Office team to create an extraordinary guest experience on island
• Assist the Front Office teams with any booking-related queries arising from the check-in or check-out process
• Keep abreast of new rates, packages and current special offers or promotions to provide the guest with the best available deal

The Reservations Consultant

Among the attributes we will be looking for, you must meet the following criteria:

• Minimum 2 years experience in a customer service role coordinating logistics is essential, preferably in the travel/tourism and hospitality industry (e.g. Front Office/Tour Desk/Guest Services)
• Travel Agency experience or Reservations Agent experience in a high-volume resort/hotels call centre desirable
• Flexible and adaptable within an ever-changing environment
• Strong written and verbal communications skills
• Able to work independently and without direct supervision
• Positive team player
   

If this sounds like you please submit your CV and covering letter as a single document via the link on this site. If you use LinkedIn to apply, please ensure your account settings allow a complete profile to be uploaded.

Feel free to call Andrew Thoseby should you have any questions on 0438 074774 - we'd prefer to be looking at your CV when we speak to you.