APS4 Business Support Officer

Your new company
We are very excited to be working with a large-scale Federal Government agency who are currently recruiting a Business Service Officer to join their front-of-house team in the Eastern Suburbs.

Your new role
The successful candidate will be required to undertake a variety of procedural, clerical, administrative and operational support tasks and will be required to communicate with a number of internal and external stakeholders. Some of the responsibilities include:

• Providing counter/reception support for the local office including participant enquiries in self-help kiosks
• Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
• Managing the team shared email inbox, appointments and telephone enquiries.
• Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for candidates.
• Undertaking research and investigation activities and preparing associated reports and correspondence.
• Undertaking a range of data entry activities and ensuring follow up is completed.
• Receiving and recording complaints and other feedback in the internal Business systems.

What you'll need to succeed

• Australian citizens only - mandatory
• High volume customer service and conflict resolution experience
• Ability to operate a switchboard when required
• MS Office experience

What you'll get in return

• Federal government contract
• Competitive hourly rate
• Great working environment – fulfilling department

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2608229